COOLING THE FLAMES: EFFECTIVE STRATEGIES WITH AGGRESSIVE & MENTALLY ILL PATIENTS – FOR FIRE AND EMS
Our society is becoming increasingly violent, and sadly, mentally ill individuals are not immune to this trend. With substance abuse and poverty compounding problems, agencies must become increasingly concerned to assist their employees in maintaining their own safety. Aggressive behavior often occurs with no advanced warning. It can occur in a patient’s home, out on the street, or in a hospital.
We offer training in a tailor made format to suit the needs of your agency. This training is directly geared for firefighters and EMTs who must intervene in emergency medical situations, often as fire responders before police arrive. Our program is designed to address concerns around the types of patients you must interact with, and the types of aggression that they potentially express.
The core program can include:
- Verbal de-escalation techniques
- Basic understanding of mental illness
- Use of spacing, stance, the eyes and voice to calm an individual or establish control
- Establishing lines of communication with the mentally ill
- Physical evasion and protective tactics, using environmental tools, during attacks
- Balancing the demands of difficult patients with the needs of other patients and staff
Your clinical, teaching, or intervention skills will be greatly enhanced. When you feel both strong and confident, you are able to offer a powerful compassion that draws even volatile people to you in trust.
Supplemental Information: Required for All Trainings
The participants each must purchase or have purchased for them copies of the Edgework book associated with their profession. (see Edgework Books)